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Articles Tagged with: Product Updates

New Features ⚡️:️ Take more control of your bot!

As 2020 kicks off, we are proud to announce going live with new features and updates to our platform that will work on making your life even easier. 


Our latest release of updates to the current features guarantees your experience with WideBot becomes smarter, faster, easier, more efficient, more organized, and puts you even more in control of your bot. 

Read on to find out what we have in store and how you can make the most out of it. 

What’s New

New Pricing Plans

Instead of five plans to choose from, we now only have two plans: Free and Pro, and they both come more packed with perks than the initial pricing plans. 

Initially, we had five plans that were account-based: you pay the subscription for the entire account. 

Our new pricing plans are quite different. For starters, the plans are not account-based anymore. Now, your payment is per bot. In other words, you can have different plans for different bots where not all bots share the same features.

The Free plan provides you with everything you need instantly. With our Free package, you can send unlimited messages and broadcasts to your users with a minor limitation of 2000 users and a branding watermark. 

The Pro plan, on the other hand, has the same perks the Free plan has, in addition to unlimited users and the ability to remove the WideBot branding watermark. 

Handover

Our newest feature just yet! Simply put, handover is programming the bot to switch the conversation to be handled by another application. This application could be an integration, such as Zendesk, or a CRM tool, or a social media management tool, or even a human. 

You get to decide when the conversation gets switched, and you also get to choose how the conversation returns to being handled by the bot, which is by using either a keyword, a button, or a specific timeout. 

The Handover feature is exceptionally useful when, for example, a conversation goes wrong with your customer and you want to make sure you don’t lose them, so the conversation is switched to you for you to handle it.

Another example is when you want the bot to handle the conversation to a certain point and then switch it to a salesperson or an integrated tool to close off the sale. 

You can add a handover command to your bot through the platform by clicking on this symbol and choosing which application is your primary application and which is your secondary application. Then, you’ll choose what makes the conversation return to the bot. 

Team Collaboration

A new release set out to make managing your bot even easier; you can now easily invite other admins to work on your bot with you. Just go to your Bot Settings, scroll down, and you’ll find your name listed as “Owner”. Below that, you an “Assign a New Admin” button. This will generate a link you can share with your team members to join the bot.  

Pay attention, though! The link does not create an account for your admin, so when you send the link, this will redirect the person to our website where they’ll first create an account then they’ll be automatically an admin at your bot. 

What’s Updated

Faster Broadcasting

The broadcasting feature is now faster than ever, with improved performance especially with Update broadcasts. 

Train Your Bot In Categories

The Train feature has become more organizable for your comfort. You can now tag your scenarios and, accordingly, categorize and instantly filter them as you may please. 

More Flexible JSON API Integrations 

The JSON API integrations are now more flexible where you have two new options: to create an API Response or to create a Callback Request. 

You can read more in-depth about the JSON API here. 

You can read more about each feature in our documentation, or you can give it all a try for yourself now for free! Building a chatbot is a good step to take to improve your customer service, relationship, and overall experience.

Introducing Broadcasting & Segmentation

We’re happily introducing today one of our most important features added to our platform, that can help any business segment and target its users very accurately. You can read more about it below, or you can try it yourself as part of our platform.

Segmenting and targeting users accurately have been a major problem to businesses since the dawn of marketing, which gets harder as the business grows. That’s why we’re very excited to be contributing to solving it.

 

A New Way of Mass Messaging

Broadcasting & Segmentation introduces a new way of communicating a unified message or set of messages, to all of your users or a certain group(s) of them. With different broadcasting types (Subscription broadcast, Promotional broadcast, Follow up broadcast, …), or repetition options (daily, weekly, monthly, …). Which enables you through Broadcasting & Segmentation to:-

  • Make product announcements: Introduce your new products or features in a very engaging way, and in channels that everybody use (messaging apps).
  • Send user-specific offers: Target and send a specific group of your users specific offers based on their behavior.
  • Following up on customer service status: Sending updates about certain customer issue that started originally in a messaging app.
broadcasting-animation-widebot
Sending and receiving a broadcast message

 

 

 

The use cases of Broadcasting & Segmentation is limitless, and we really look forward to knowing how will you use it to boost your business 😉

 

 

 

Let’s Get Started

 

 

 

early-access-launch-the-first-arabic-focused-bot-builder-platform

Early Access Launch of The First Arabic-Focused Bot Builder Platform

Beep boop.. Beep boop, Arabic smart chatbots are here!

We’re very excited to be sharing with you what we’ve been working on for nearly a year, because our new bot builder platform is finally available in early access mode.


Our new platform is built from the ground up to match what we found an increasing need in customer relationship to our users. Which is building and maintaining a successful relationship with your customers, with the help of chatbots capabilities and AI magic. Customer relationship impact has grown to be a major indicator of a lot of businesses destiny, therefore, we’ve always prioritized this while building our new platform. To address this need through user-centred design and innovative features.

What to expect from our new platform:
  • Much easier building experience: Our new platform enables you to build your chatbots smoothly with just Drag & Drop Templates.
  • Engagement & Personalization: Through the ability to customize the experience to the extent of every single user through Broadcasting & Segmentation.
  • Always having the upper hand: By the option to switch from the bot to the human mode whenever you like through Human Handover.
  • Overall new and much organized user experience: Because we’ve put our users first in building the new platform and brought them the high standers in the industry in their own language.

 

 

The new platform is just around the corner, and we can’t wait for you to experience it and share with us the success stories you’ll make through!

Let’s Get Started