As 2020 kicks off, we are proud to announce going live with new features and updates to our platform that will work on making your life even easier. 

Our latest release of updates to the current features guarantees your experience with WideBot becomes smarter, faster, easier, more efficient, more organized, and puts you even more in control of your bot. 

Read on to find out what we have in store and how you can make the most out of it. 

What’s New

New Pricing Plans

Instead of five plans to choose from, we now only have two plans: Free and Pro, and they both come more packed with perks than the initial pricing plans. 

Initially, we had five plans that were account-based: you pay the subscription for the entire account. 

Our new pricing plans are quite different. For starters, the plans are not account-based anymore. Now, your payment is per bot. In other words, you can have different plans for different bots where not all bots share the same features.

The Free plan provides you with everything you need instantly. With our Free package, you can send unlimited messages and broadcasts to your users with a minor limitation of 2000 users and a branding watermark. 

The Pro plan, on the other hand, has the same perks the Free plan has, in addition to unlimited users and the ability to remove the WideBot branding watermark. 

Handover

Our newest feature just yet! Simply put, handover is programming the bot to switch the conversation to be handled by another application. This application could be an integration, such as Zendesk, or a CRM tool, or a social media management tool, or even a human. 

You get to decide when the conversation gets switched, and you also get to choose how the conversation returns to being handled by the bot, which is by using either a keyword, a button, or a specific timeout. 

The Handover feature is exceptionally useful when, for example, a conversation goes wrong with your customer and you want to make sure you don’t lose them, so the conversation is switched to you for you to handle it.

Another example is when you want the bot to handle the conversation to a certain point and then switch it to a salesperson or an integrated tool to close off the sale. 

You can add a handover command to your bot through the platform by clicking on this symbol and choosing which application is your primary application and which is your secondary application. Then, you’ll choose what makes the conversation return to the bot. 

Team Collaboration

A new release set out to make managing your bot even easier; you can now easily invite other admins to work on your bot with you. Just go to your Bot Settings, scroll down, and you’ll find your name listed as “Owner”. Below that, you an “Assign a New Admin” button. This will generate a link you can share with your team members to join the bot.  

Pay attention, though! The link does not create an account for your admin, so when you send the link, this will redirect the person to our website where they’ll first create an account then they’ll be automatically an admin at your bot. 

What’s Updated

Faster Broadcasting

The broadcasting feature is now faster than ever, with improved performance especially with Update broadcasts. 

Train Your Bot In Categories

The Train feature has become more organizable for your comfort. You can now tag your scenarios and, accordingly, categorize and instantly filter them as you may please. 

More Flexible JSON API Integrations 

The JSON API integrations are now more flexible where you have two new options: to create an API Response or to create a Callback Request. 

You can read more in-depth about the JSON API here. 

You can read more about each feature in our documentation, or you can give it all a try for yourself now for free! Building a chatbot is a good step to take to improve your customer service, relationship, and overall experience.