Customer experience automation tools enable you to instantly communicate with your clients to achieve your desired CX goals, including but not limited to higher conversion rates, better customer experience than your competitors, lower costs, and higher customer satisfaction!

Today, your clients don’t have the patience to wait until one of your customer service agents is available to answer their questions and inquiries. According to research, humans’ attention span has shrunk significantly to 8.25 seconds. Thus your client would get distracted and forget his request if your customer agent responded a little bit late to him. whether a call or a chatting experience.

“Chatbot” Solutions provide a much faster and more accessible customer experience, enabling you to connect with your clients.

In January 2022, WhatsApp had approximately 2.000 Million unique active users worldwide.

Following this article, we’ll walk you through how the WhatsApp chatbot could help accelerate sales outcomes and drive long-term relationships with your clients.

Content:

• What is “WhatsApp Chatbot”?
• WhatsApp Ecosystem
• “WhatsApp Chatbot Auto Reply”, How does it work?
• 10 Perks of “WhatsApp Chatbot” for your Business
• Set Up Your WhatsApp Chatbot (No coding) For FREE Now!

What is WhatsApp Chatbot?

WhatsApp Chatbot is an automated software powered by artificial intelligence (AI) and runs on WhatsApp for Business platform. People communicate with WhatsApp chatbot via the chat interface, like talking to a natural person. It’s a set of automated replies that simulates a human conversation on WhatsApp through voice commands, text messages, emojis, or all.

WhatsApp ecosystem

Consumer App

It is a free app downloaded onto an individual phone. Provides one-to-one manual communication. No automated responses.

Small Business App 

It is a free app downloaded onto an individual phone. Provides one-to-many manual communication allowing up to four people to each respond to customer messages on a phone or in a browser. Does not provide identity authenticity verification. No back-end systems integrations. Limited automated response.

Business Platform

API-based solution available either on-perm or in the cloud utilizing Meta’s servers. Pricing and interface based on implementation and BSP agreement. Can connect thousands of agents as well as bots to interact with customers programmatically and manually. Option to verify account (green check mark). Can integrate with numerous back-end systems such as CRM and marketing automation platforms.

Now you may ask how does WhatsApp chatbot work?

 “WhatsApp Chatbot Auto Reply”, How does it work?

First: Configuring the chatbot: After drafting the user journey story and workflows, its preparation begins in terms of activating the various data and information it will use later during multiple customer conversations.

Second: Reading and analyzing the user’s request: The chatbot has received the first message and has to respond. What will it do? It will first read and analyze the user’s request to respond with the correct and adequate answer.

Third: Fulfilling the request and responding to the user: As soon as the bot reaches the correct data that it will respond with, it begins to present it to the user in a conversational, interactive behavior. Know more or you can request a demo

10 Benefits of “WhatsApp Chatbot” To Enhance Your Business Customer Experience. And exclusive features on WhatsApp Chatbot you’d never know before! 

1- WhatsApp Chatbot make your business available 24/7

Providing your customers instant replies to their questions and inquiries through a chatbot guarantees all-around-the-clock availability, boosting their satisfaction and loyalty to your business.

Moving forward, let us dive deeper into how to use and leverage the benefits of WhatsApp chatbots to provide an excellent customer experience.

2. Providing instant answers to FAQs

With WhatsApp chatbots, businesses can automate instant responses to frequently asked questions. For example, if you introduce a healthcare service like WHAM clinics, customers might reach out to you about your timings, location, available appointments, reservation through WhatsApp and a lot more. Once you automate answers to these FAQs, you will not need a human agent to continuously receive calls for reservations and general inquiries.

3. Low cost of customer acquisition

Interacting with any number of clients through WhatsApp chatbots costs less than how much it costs to interact with the same number of clients through customer care agents. (Insight from BWC 

WhatsApp can be used to send pre-approved message templates and interactive list messages automatically. Any customer sending a message between these hours will receive a message informing them about the business hours and the next available time.

4. Delivering a live chat experience

WhatsApp chatbots come with a multi-agent CRM. So any agent from the whole team can engage with customers at a given time.

This feature helps businesses provide a no-wait live chat experience with any agents available. In addition, the responsibility of providing instant responses over WhatsApp can be shared by the complete customer support team.

5. Push Outbound Campaigns

WhatsApp Business Outbound messages are a proven result-driven marketing tool that companies can acquire more qualified leads without making many efforts. As a result, several brands today use WhatsApp outbound messages to attract customers.

6. Personalizing the customer experience

WhatsApp Business API allows you to personalise the messages by using the information present in the database or a .csv-like file.

Through this, your brand can personalize the messages sent to the customers based on their personal details, order details and other preferences.

7. Recovering abandoned carts

Order placement is often efficiently completed using WhatsApp chatbots. A customer can flick through your products and menu, examine the images, read product descriptions and place orders. Even in the case of abandoned carts, WhatsApp chatbots can be available handy, remind customers about the products waiting for them, and improve customer experience.

8. Providing after-sales support

Customer experience is about building and maintaining a healthy relationship with customers throughout their journey with the brand and beyond. If a business aims to supply a good customer experience, it must be ready with an after-sales support plan.

WhatsApp chatbots are often an excellent resource for after-sales support. Customers find it very easy to send a WhatsApp message related to their query instead of sending an email and waiting 24-48 hours to resolve it.

9. Gathering feedback and reviews

Reviews and ratings play a severe role in building trust in the heart of your customers. However, collecting feedback and reviews may be tricky, especially with a positive customer experience, because for patrons adding feedback is another task that can be simply ignored.

Customers are continuously present on WhatsApp and may share their feedback with the business on the channel. Therefore, they will not need to open any other apps or forms. Instead, just write a straightforward message on their favorite messaging platform.

10. Sharing help guides and other relevant information

WhatsApp is often used to share multimedia content, links to pertinent information and other documents. Businesses can use the platform to share content and help customers by imparting knowledge about their products and services.

Using WhatsApp chatbots to improve customer experience can be a wise decision for businesses. Once you begin using the platform for the use mentioned above cases, businesses can observe continued improvement in customer satisfaction and customer retention.

Now you may ask how you can set up your WhatsApp chatbot?

Set Up Your WhatsApp Chatbot (No coding) For FREE Now!

To start with creating your WhatsApp for business chatbot, get in touch with an Official Meta Business Solution Provider (BSP).

WideBot for AI, one of Meta’s BSP in the MENA, offers a free consultation to help you start creating your first WhatsApp for a Business chatbot. Book your demo with one of the consultants now from here. Click here

Have you ever entered a site to obtain a service and found that you were talking to a chatbot and not a real person?. Have you noticed that chatbot has become a frequently used term?. Do you know that “The global conversational AI market size is expected to grow from USD 4.2 billion in 2019 to USD 15.7 billion by 2024” according to Markets and Markets?. Many companies have reconsidered the importance of AI & chatbots and the need to rely on them more broadly as soon as possible.

In a world where user experience and conversational channels have become an integral part of business success, it is imperative to find effective, automated, scalable, and optimization solutions with minimal effort. Therefore, reliance on artificial intelligence in general and chatbots, in particular, was inevitable. Thus, delivering a seamless personalized experience to customers.

Using a Chabot instead of a human agent can be easy. But the real challenge lies in the effectiveness of relying on this solution. The more incomprehensible chatbot responses such as “Sorry, I don’t understand you” or “You will be referred to a customer service representative,” the less effective this solution becomes and even a burden to use.

Intent Classification – Natural Language Understanding – The Techniques Needed to Build an Effective NLU System

The main pillar on which the chatbot is based is the Natural Language Understanding (NLU) system. One of the most important components of the NLU system is this component that enables the chatbot to understand the users’ text inputs and then retrieve the appropriate responses, which is called in the chatbot world the Intent Classification.

There are many approaches that can be followed to build an intent classifier, ranging from traditional rule-based methods through machine learning techniques to advanced deep learning techniques. Not only the approach used is the main influencer in the performance of the intent classifier but also the type and size of the data as well as the chatbot language (and dialect as well).

How WideBot improves its engine to face intent classification challenges and breaks the accuracy record

Chatbot users face various obstacles in accuracy rate, especially in the commercial field, which gives an unfortunate CX experience. this experience backfires onto the trust of digitizing the customer support cycle. This is no longer a barrier when incorporating artificial intelligence solutions.

At Widebot, we’ve captured a range of challenges that clients face while building their own chatbots using our sophisticated platform. We focused on those challenges related to the Intent classification task and they are as follows:

• Clients need to get accurate results without having to enter large numbers of examples for each class (intent).
• There is a need to provide chatbots capable of supporting different languages and also different dialects. Building a system for each language or dialect is painstaking and expensive.
• The trade-off between accuracy and speed of the AI component.
• Users are constantly adding and deleting examples and intents. This led to the need for a system capable of training quickly and generating a model of appropriate size.

These points were the main drive for Widebot to develop its special evolving intent classifier.  WideBot offers a unique Intent Classifier that has a language-independent architecture that can learn from any language. It can train on a dataset that has ~500 training examples divided on 20 intents in only 1 second.  For datasets with bigger sizes, for example, ~50k examples and 20 intents, It takes ~120 seconds in training to generate a few-megabytes model. The prediction process is very fast as we are using an advanced smart architecture for model loading and text processing.

To truly measure the performance of WideBot’s Intent Classifier (WBIC), it was used to train multiple models based on publicly published datasets, following the same configurations found in this paper published in 2021 by Watson under the title “Benchmarking Commercial Intent Detection Services with Practice-Driven Evaluations”. The results of the component were compared with the results of the commercial solutions mentioned in Watson’s paper: IBM Watson Assistant (classic, enhanced), Google Dialgflow, Microsoft LUIS, Haptik, and the open-source solution RASA.

The following graph shows that WBIC outperformed all of the previously mentioned solutions by a significant margin. It is worth noting that WBIC also outperformed RASA in the experiments that were carried out on Arabic datasets. It was also interesting to try WBIC in a sentiment analysis task, and its results were good compared to other systems, which makes it a general scalable solution.

Building Conversational Experiences with Machine Learning & Deep Learning.

Our professional, dedicated data scientists have started several initiatives to deploy an enhanced intent recognition and classification model to achieve a higher accuracy rate. WideBot data science team accomplished this by optimizing technological advances in Machine Learning and Deep Learning. 

WideBot artificial intelligence engine can now process intent calcified at the highest accuracy rate in the market at a peaking rate of 72.9%. By achieving this accuracy rate, WideBot beats the record of the market players such as Dialogue flow, IBM Watson, and Microsoft LUIS.

As shown in the figure above.

An AI-powered chatbot can do more than just respond to programmed queries. It can accurately and professionally define the client’s intent and respond to potential clients, often offering them solutions on it’s own without the involvement of a human agent. Even with large numbers of customers, chatbots can still perform as well, increasing conversion rates and providing campaign analytics at minimal costs. As a result, our clients can achieve higher profit rates.

Conclusion.

WideBot has managed to outperform the most popular commercial intent classification solutions with its new cutting-edge system. This makes WideBot Intent Classifier (WBIC) the best solution for building your own chatbot to ensure the success of your business and attract more customers at lower costs.

If you need to learn more about our WBIC (WideBot Intent Classifier), Request a demo, and our team will help you.

Everyone loves Instagram, and for good reason: the platform gives you a variety of media options you can use to express yourself and your brand. 

While you may think that business and Instagram don’t really fit together, let me tell you this: according to Instagram, 90% of their users follow and interact with at least one business account.

Here’s just how much potential Instagram can bring to the table:

Instagram Messaging: A dream come true 

Messaging has become a weapon that every brand uses to fortify its sales efforts and enhance customer relationships. 

Since DMs were launched, more and more people were driven to communicate with brands through messaging; users message a brand to engage with content, ask about a product, gather information, or even make purchases. 

An Instagram Bot: It gets even better

As your brand grows, so will your marketing efforts, and so will your audience. As a result, you will most probably get even more messages and won’t be able to keep up. I mean, how many times have you seen a brand or influencer apologize for not being able to go through all of their messages because they’re too much? 

What if I tell you it doesn’t have to be this way? 

Building an Instagram chatbot for your brand gives you the opportunity to communicate with your customers on a deeper level: be present for them at all times, better represent your company, and avoid human error too: not a single DM will be left unanswered because your chatbot can answer thousands of users at the same time and provide each of them with the same quality of service. 

Building a chatbot will give you many tools to personalize your customer’s experiences and make their experience truly theirs. Your users can always carry on their conversation with you anywhere they’d like; you can be present everywhere: Instagram, website, Facebook, WhatsApp, and more. 

Not only can you provide your customers with a different experience with an Instagram bot, but you can also sell to them better. 

A chatbot can be whatever you want them to be: a customer support employee, an information officer, a marketer, a salesperson, or, best of all: all of the previous at once. It’s a new level of resourcefulness. 

Build your Instagram Bot with WideBot now

You can now exclusively build Instagram chatbots and connect them instantly through our platform. This helps you provide customers with all they need as they’re using Instagram guaranteeing a unique experience with you. You can also track all your efforts and get real-time analytics you can use to further enhance your experience. 

What’s amazing is that your customers can choose to reach out to you personally rather than the chatbot when needed. This guarantees you that you won’t miss it when they actually need you.

When you let your chatbot handle all your messages, it saves you enough time to focus more on growing your brand itself.

It’s about time for you to do so and be one of the very first brands in the MENA region to have their own Instagram chatbot brought by an official Instagram partner. 

Learn more about building an Instagram bot here.

Sign up now to use our platform, connect your Instagram account in minutes, and watch your business grow. 

Sign up now!

With over 2 billion million users, WhatsApp is one of the most prominent, well-known messaging platforms. Used and loved by many, using WhatsApp for Business is essential to directly engage with your audience. 

Building a WhatsApp bot is a great way to advance your business and achieve great results; WhatsApp bots are easily reachable, accessible to everyone, close to your customers, and provide excellent service that goes hand-in-hand with your customer support team to provide your customers with all they could ever need. What more could customers want? 

The thing with WhatsApp bots, though, is that signing up for the service could be a bit of a hassle.

It’s a long process and usually takes a lot of time because of several approvals and a lot of back-and-forth communication. 

(This process is always a hassle across different service providers.)

Life would be much easier if this long process was shorter, right? 

What if I tell you that it is? 

Get your WhatsApp bot now instantly 

Signing up for your WhatsApp bot has never been easier. Instead of going through different teams, waiting for approval for days and sometimes even months, and taking way too much time and effort to get your WhatsApp bot all set up, you can now do this instantly through our platform. 

Photo source: WhatsApp

Yes, you read that right! In just a few minutes, your WhatsApp chatbot will be all set up and ready to use right away. 

The most exciting part, too, is that you will get to do everything yourself without having to depend on other people or teams. 

From within the platform, you’ll sign your number up, attach your needed documents, and get constant updates all at the click of a button. 

Keep in mind: your WhatsApp for Business needs to be verified for this process to actually go smoothly.

What happens if your WhatsApp for Business account isn’t verified yet? 

If your WhatsApp for Business account is not verified yet, it might take more time; however, you can always track that verification progress through the Settings. 

Until your WhatsApp number is verified, you will have limited access to try WhatsApp; you can connect up to 10 numbers to test your bot until your number is verified. You can still build the chatbot itself on our platform so it’s all ready once the verification occurs. 

A verified WhatsApp chatbot in minutes: what more could you want? 

Sign up now to use our platform and build your WhatsApp chatbot, then sit back and watch your business truly evolve.

Sign up now!

In order for your customers to make a choice in a WhatsApp for Business list, you’d have to write the list in the message, and your customers had to send their choice (in content or number) in text. Sounds like a lot of trouble, right? 

WhatsApp thought so too, which is why they added reply buttons and list messages: to make everyone’s lives easier.

This simple update makes your user’s experience much better when interacting with your business’ WhatsApp bot. 

Why? 

1. Easier, more interactive

As WhatsApp was testing this new feature, they found that people interacted more with the presence of the chatbots and they had a much higher response rate.

    2.  Even more personalized

While a list is static, a button list is interactive and dynamic. In other words, if your customers, for example, make reservations through the WhatsApp chatbot, the list can be made dynamic based on available slots or appointments as well as in general based on your customer’s response. 

    3.  No template needed

While messages on WhatsApp usually require approved template messages, reply buttons actually don’t!

Reply Buttons

These are basically buttons customers can click for a response. Reply buttons can have up to 3 buttons per message.

The anatomy of a reply button message

This is just how much you can customize a reply button message. 

You can use reply buttons for an easier, faster response experience for your customers.

List Messages

These are options in a list your users can make a choice of a response from. List messages can extend for up to 10 messages per list, have descriptions, and can’t contain images. 

The anatomy of a list message 

List messages are simply composed as below: 

Should I use a reply button or list message? 

Confused? Makes sense: both options are awesome, but here’s a summary of the properties of each so you’d know which suits your case better:

If you still can’t decide, here are the best use cases for each: 

These new message types will add a lot of fun to interacting with your customers. 

Build your WhatsApp chatbot now and experiment with your options first-hand.

Sign up to build a WhatsApp chatbot now!

على الرغم من أن الشات بوت تم تصميمه بشكل أساسي لتسهيل التواصل والتفاعل بين الشركات والمستخدمين؛ ولكن هناك العديد من الأخطاء التي قد تمنع الشركات من تحقيق أقصى استفادة ممكنة من استخدام شات بوت؛ وتتنوع هذه الأخطاء باختلاف قنوات التواصل سواء الموقع الإلكتروني أو التطبيق أو الشبكات الاجتماعية المختلفة. في هذا المقال نتعرف على أشهر الأخطاء المتعلقة باستخدام الشات بوت، والتي يجب أن تضعها فى اعتبارك دائمًا لتحقيق نتائج استثنائية وتحسين تجربة المستخدم.

المبالغة في محاولة البيع عبر الشات بوت

عندما يتصل بك مندوب مبيعات ويبالغ في محاولة بيع شيء ما؛ بالتأكيد ستشعر بالاستياء وفي الأغلب لن تتم عملية الشراء؛ وربما النصيحة الأشهر في عالم المبيعات هي “Don’t oversell”. نفس الأمر بالنسبة للرد على العملاء والمستخدمين سواء بشكل مباشر عن طريق خدمة العملاء أو من خلال الشات بوت هو من يقوم بذلك.

وبدلاً من ذلك، ركّز بشكل أساسي على تصميم الشات بوت لمساعدة المستخدم في اتخاذ القرار الأنسب وبأسهل طريقة ممكنة؛ لأن تصميم الشات بوت هو في الحقيقة “تصميم محاثة- Conversation Design”؛ وكلما كانت هذه المحادثة تتمحور حول العميل، كلمّا كانت التأكد والأداء أفضل. 

من المهم أيضًا تجنب إرسال ترويجية بكثرة دون التركيّز على جودة المحتوى أو الغرض منه، أو الأسوء من ذلك هو عدم التأكد من أن هذه الرسائل تناسب الجمهور المستهدف. إرسال الرسائل بشكل متكرر يؤدي بلا شك لإزعاج المستخدم وبالتالي سيقوم بإلغاء الاشتراك في حالة البريد الإلكتروني أو حظر الرسائل في حالة الشات بوت.

يمكنك معرفة المزيد عن فوائد الشات بوت للشركات في هذا المقال. 

عرض المعلومات للمستخدم بعشوائية وعدم تنظيمها

توفير المعلومات المطلوبة بالقدر المطلوب، ومساعدة المستخدم في أن يساعد نفسه بنفسه، من أهم الأسباب التي تجعل الشات بوت حلًا مثاليًا. إرسال معلومات إضافية لم يطلبها المستخدم، بهدف مساعدته مثلًا، قد يؤدي إلى تشتيته وهو ما قد يؤدي في النهاية إلى إزعاج المستخدم.

وبالتالي من المهم عن تصميم الشات بوت والمحادثات بداخله، التركيّز على ترتيب المعلومات وتنسيقها وأيضًا آلية عرضها، للتأكد من مساعدة المستخدم على الوصول إلى المعلومة بسهولة ودون إزعاج. 

نشر الشات دون تجربته

باستخدام منصة مثل وايدبوت، يمكنك بناء شات بوت تفاعلي ونشره بكل سهولة وسلاسة. ولكن، من المهم التأكد من أن الشات بوت يعمل بكفاءة كما ترغب وعدم وجود أي أخطاء أو مشاكل؛ وكذلك تجربة السيناريوهات المختلفة أكثر من مرة قبل إطلاق الشات بوت. بعد الانتهاء من تصميم شات بوت الخاص بك، حاول التواصل مع الشات بوت بنفسك، وضع نفسك مكان المستخدم الذي سيقوم بمراسلة موقعك أو صفحتك. 

توفر منصة وايدبوت إمكانية عرض وتجربة الشات بوت قبل نشره للجمهور؛ وهو ما يتيح لك التأكد من عدم وجود أخطاء في الشات بوت قبل توفير للجمهور. 

عدم الاستفادة من التقارير والاحصائيات

توفر منصة وايدبوت إمكانية عرض ومتابعة إحصائيات متنوعة حول الشات بوت، عدد المستخدمين، وعدد الرسائل وسلوك المستخدم بشكل عام والكيفية التي يتفاعل بها مع الشات بوت؛ وهو ما يمنحك إمكانية تحسين وتطوير الشات بوت بالاعتماد على أرقام واحصائيات فعلية وواضحة. 

وأطلقنا في وايدبوت مؤخرًا تحديث ضخم على التحليلات والإحصائيات داخل المنصة، التحليلات 2.0، وهي متاحة بشكل كامل لجميع المستخدمين بما في ذلك الخطة المجانية ولفترة محدودة فقط. يمكنك الآن الاستفادة من هذه الميزة بمجرد البدء في بناء شات بوت على منصة وايدبوت. 

تجاهل دور الشات بوت في الحملات التسويقية

دور الشات بوت لا يقتصر فقط في الرد على المستخدمين والإجابة على أسئلتهم، بل يمكن من خلاله أيضًا إرسال رسائل تسويقية مخصصة وتحمل طابعًا شخصيًا. قد تحتوي هذه الرسائل على أخر العروض التي تقدمها أو قد تقوم من خلالها بإعادة استهداف المستخدمين الذين تواصلوا بالفعل مع الشات بوت من قبل. 

إرسال رسائل مخصصة وغير عامة أو عشوائية يزيد بشكل كبير من نسبة تجاوب وتفاعل المستخدم معها، وهو ما قد يؤدي بدوره إلى زيادة المبيعات ومعدلات التحويل حيث أنه، على سبيل المثال، المستخدمين المهتمين بنوع معين من المنتجات سيكونوا أقرب لشرائها والاستفادة من العروض المتعلقة بها من غيرهم.

التركيز على منصة واحدة فقط

من الأخطاء الشائعة المتعلقة باستخدام الشات بوت هو أنه يقتصر على فيسبوك ماسنجر فقط، ولكن مع تطور إمكانيات الشات بوت، أصبح من الممكن بناء شات بوت على قنوات متنوعة ومختلفة بجانب الشبكات الاجتماعية، بما في ذلك الموقع الإلكتروني.

وجود شات بوت في موقعك الإلكتروني يؤثر بشكل كبير على زيادة المبيعات، خصوصًا بالنسبة لمواقع التجارة الإلكتروني، حيث يعطي المستخدم إجابة سريعة ودون عناء. ويمكن بسهولة من خلال منصة وايدبوت ربط الشات بوت بموقعك الإلكتروني. 

قنوات أخرى مثل واتساب تمنحك فرصة للتواصل مع المستخدمين من خلال منصة المحادثات الأشهر والأكثر استخدامًا في الوطن العربي. وكذلك إنستجرام أيضًا، ويعتبر وايدبوت الشريك الحصري في الوطن العربي والشرق الأوسط لإنستجرام فيما يتعلق بتقديم خدمات الشات بوت. ويمكنكم التسجيل في قائمة انتظار شات بوت إنستجرام من خلال الرابط التالي: قائمة انتظار انستجرام.

يعتبر الشات بوت وبلا شك خطوة لا غنى عنها للشركات لتعزيز التواصل مع الجمهور المستهدف وتحسين المبيعات؛ ومع التطور السريع لهذه الصناعة وتقدم إمكانات وقدرات الذكاء الاصطناعي، بناء شات بوت تفاعلي أصبح أسهل ما يمكن. 

بناء شات بوت مجانًا

As of April 2021, we’re proud to announce that WideBot is now an official Instagram partner working hand-in-hand to bring more competent, efficient, and smart AI-powered chatbots to the widely-loved social media platform. 

We’re honoured to have been chosen among a small number of partners from all around the globe and even more honoured to factually be the first Instagram partner in the entire MENA region. 

Our partnership with Instagram will revolutionize the way you use the platform forever. 

Why is Instagram great for your business?

Instagram is a powerful platform, and it gets more powerful by the day. In 2021, there is nothing you can’t do on Instagram: create content, market your business, sell your products, or just post really cool, creative pictures, stories, and reels. 

As of 2021, Instagram has over one billion monthly users. Out of this number, 200 million users visit at least one business profile every day and 130 million taps on shopping posts every month. 

Moreover, 58% of Instagram users become more interested in a product after viewing it in a story, and 50% visit websites to make purchases also after seeing products in a story. 

It’s safe to say that Instagram is a great place to give your business a good boost as many online brands have already made Instagram an integral part of their strategy, and you have more than enough reason to do so as well, and our partnership with Instagram will give your brand/store a whole new, unique experience.

What our partnership with Instagram brings you?

Through WideBot’s partnership with Instagram, customers can (soon!) build chatbots for their business on the platform. This will make all the product queries you get on a daily basis a breeze because your chatbot can now handle them for you. 

Optimal customer support for your customers 

Employing a chatbot guarantees your customers are provided with optimal customer support and are left with utmost satisfaction and a great experience. Not only will your chatbot always be there, but your customers can always pause and reach out to your team when they need to with Handover mode. 

With 24/7, instant support, what more can your customers need? 

Make sales effortlessly as you go

It’s not just your support. You can easily integrate your store within your WideBot Instagram chatbot, which means not only will your chatbot reply for you; it’ll sell for you. 

Personalize your customer’s experiences 

Combined with our built-in CRM and analytics tool, you know for sure you can employ your user’s information into personalizing their experience to the maximum. 

Omnichannel because why not? 

While we’re at it, why stop at Instagram? Through the platform, your chatbot can be as omnichannel as it can get: Go from Instagram to WhatsApp to Facebook to your website and provide your customers the luxury of having the same great experience every single time on every platform. 

Handle all your comments and story replies with utmost ease

Did we mention that your chatbot can automatically handle all of your comments and replies? We just did. Leave no room for error with comment acquisition.

This is a level of automation that guarantees both you and your customers a level of convenience you’ve never witnessed before. 

So far, the WideBot-Instagram partnership is set to enhance your customer support, sales, business processes, marketing, and personalization efforts. Let us tell you: this is just the beginning, there is so much more to unfold within this partnership as we move forward. 

Join the waitlist now to become one of the very first businesses to have your own Instagram chatbot. 

Join Waitlist