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Say Ahlan to the New WideBot 👋

We’re so excited to share with you what we’ve been working on for the last couple of months. 

Our goal at WideBot is to empower businesses to employ conversational AI technologies to grow and scale every aspect of their businesses. And today, we’re a step closer to that goal.

Meet the new WideBot:

Why a new WideBot?

Over the past years, WideBot has grown and evolved to be the leading Arabic AI conversational platform in the Middle East.

Our offerings evolved, our portfolio expanded, and we have worked with a lot of companies, enterprises, SMEs, scaleups and governments in over 40 countries to deliver more than 2500 highly complex and of top-notch quality bots used by more than 3 million users.

But our brand and design experience have been lagging. Developing our proprietary enterprise-grade AI-engine, and extending our recently launched chatbot builder while providing stellar customer support has been our focus, but now is the time the brand catches up.

What’s new?

The reveal of our new visual identity is more than just a modern look. It’s a chance to further everyone’s understanding of who we are, and where are we going, with an increased focus on providing our amazing technology to a wider audience through our builder and our brand new website.

A new logo and visual identity

WideBot’s new logo and colors – developed by Zeeny design house – is carefully crafted to capture the soul of our brand.

WideBot’s proprietary AI engine, developed in our own data labs, sets it apart from any competition. It allows us to empower businesses to provide their clients with a human-like conversation experience.

The logo elements: Two intersecting chat bubbles, one represents the Arabic واو (the first letter of WideBot in Arabic) and the other represents the letter “b,” the first letter of “bot.”

The design is centered by two Arabic dots نقطة which also represents the famous typing double-dot and captures the eye of the viewer. 

Our new colors of choice are dominant orange and blue. Orange combines red’s power and energy, while yellow conveys friendliness. A mix that represents the soul of our brand, complemented by a blue shade of dependability and trust.

Even our font choice is deliberate. The Plex font suite represents a perfect balance between man and machine, natural and engineered; A balance we strive as a company to strike through creating AI-powered bots that can make human-like conversations and combine the strengths of man and technology.

Introducing Templates

We say, build your bot in minutes, and we mean it.

With our newly implemented chatbot templates, you can easily pick a template that fits your needed use case to have an almost ready chatbot that needs only a few tweaks to be ready to publish.

Our growing template library currently contains 15 ready-to-use templates with cases like restaurants, COVID-19 awareness, NGOs, E-commerce, news and publications and more.

Our templates are battle-tested and already been used by the likes of Vezeeta, Shell and Careem. Learn more about the new templates feature →

Whatsapp chatbot

With more than 155M WhatsApp subscribers in MENA, 65 billion messages sent daily; Whatsapp is the number 1 messaging app in the world, and connecting with your clients there is not an option anymore.

We know that at WideBot, so we developed our product to enable you to connect to your customers over their favorite channel. Request a WhatsApp bot demo now →

Broadcast to everyone who has ever interacted with you!

One of the most requested features on the builder is now live.

You can now send a broadcast to all users who have ever interacted with your page messaging even before connecting your page to WideBot!

Not only that, but our new broadcast filter feature also allows you to choose who will get your broadcasted messages; people who last interacted? Those who viewed a certain product or went through a specific flow?

You have complete control!

Up next: Audience

Next in our pipeline is releasing our new Audience tab. It will be a section where you can view all your chatbot users in one place, manage them and view their attributes. You won’t need to download it to an excel sheet anymore.

We are not done yet. There is more to come.

The pipeline is stuffed this year. We are preparing a lot of major updates, features and releases so keep following us for more.

For speaking or interview requests, please contact marketing@WideBot.net

Go to WideBot.net

What is chatbot marketing & why do you need it?

 

Glossary:

What is a chatbot?
A chatbot is a computer program, AI-based sometimes, that is used to simulate human conversations by understanding users’ requests and orders then giving relevant answers. They’re used in websites, mobile applications and messaging channels in order to help business operations and sales run more efficiently while providing valuable service to the audience.

 

In a fast-paced time when you have to innovate to stand out between competitors, a chatbot is no longer a luxury tool that you may or may not use, but an integral one to sustain your business. There are many uses for a chatbot that we’re going to discuss in a series of articles, but in this one, let’s discover how you can utilize your Widebot to optimize your marketing strategy and processes. How can you reach high engagement with your customers and prospects, and solve their problems in an easy, cost-efficient, and intelligent way?

What is chatbot marketing?

Long story short, chatbot marketing is when you promote your products and services using a chatbot, by integrating it with the different channels you use such as your website, mobile app and social media platforms like Facebook Messenger, Instagram and WhatsApp.

Long story long? Scroll down to understand better how you can use a chatbot to optimize your marketing performance and create an impressive branding for your business.

Benefits of chatbot marketing:

Saves resources

Time, money, manpower…using a chatbot for your business cuts down all these resources so that you operate more efficiently and utilize your assets where they’re needed. Instead of spending hours getting back to every message you receive from a customer or a prospect and allocating several employees for the job, you can now get back to everyone with minimal resources.

Quick responses

No one’s a big fan of long response time. Using a chatbot, customers and prospective customers will get immediate responses to their inquiries with only a short buffer time (3-10 seconds for instance) that you set to make it feel more humanly.

• Available 24/7

You have a regular 9-hour work day? Chatbots don’t. At any time during the day or at any day during the week, your chatbot will act as a representative to your business whenever your audience needs to reach out to you. If you’re running a healthcare platform, for example, it makes all the sense to be available to your audience’s inquiries at all times; especially during times like these where everyone has tens of questions regarding the pandemic that come to mind all around the clock.

Work automation

With the speed at which the entire world is advancing, it does not make sense to keep doing the same tasks over and over again if they could simply be automated, saving precious time and effort. Chatbots will automate certain marketing tasks so that you could keep your low priorities at the back of your mind. Instead of curating responses to your customers’ questions each time they strike up a conversation with your business, your chatbot can automatically respond with the most suitable reply from a list of pre-stored responses that you enter when building your bot.

Adaptive to all industries & businesses

No matter what industry you work in or what type of business you’re running, there are a variety of chatbot templates that are suitable. Hospitals, restaurants, technology solutions, e-commerce businesses and a lot more are using chatbots across their different marketing platforms to create impactful conversations with their customers. 

Humanizing your brand

Position your brand as one that understands and adapts to its customers, in terms of their needs and their interests. A chatbot adopts the tone and voice of your brand so that it feels less like a robot and more like a human chatting with your audience. If your brand speaks in Arabic and operates in an Arab country, then build an Arabic chatbot that interacts with your audience in a language and dialect that they understand.

AI-based

Most chatbot builders are determined by sequences, or a set of responses to certain questions by the user. At WideBot, your chatbot can be intelligent!* AI-based chatbots learn from your customers, and enhance their responses based on their new learnings. That way, your chatbot performs better by the day and well understands your audience’s needs.

*AI-based chatbots are an enterprise plan feature. Contact our sales team if you want to learn more.

Read more: 5 ways chatbots can boost your business to the future.

Uses of chatbot marketing:

1. Sharing news and updates

You can learn more about Shell’s products and services through their chatbot by WideBot.

A chatbot is a great tool to spread the word about your company news or product updates and releases. That way your audience is always informed and up-to-date with your business activities.

When launching a new service or releasing features, you can:

• Share the news with prospects who reach out to you through your chatbot and want to better understand the services and products you provide;

• Gather feedback from your customers after their purchase;

• Market the new product and direct the traffic to your chatbot who would answer the users’ inquiries and present your offerings in a conversation-like method, instead of your website.

2. Brand engagement with customers

Example of an e-commerce platform where you can place orders through the Messenger chatbot by WideBot.

Using a chatbot facilitates conversation with your prospect and current clients, and conveys the impression that your business is up to the minute with the global technological advancements of its time.

Instead of traditional methods such as email or phone, your brand is close to your customers and uses similar platforms to the ones they actively use, like WhatsApp, Facebook and Snapchat. People can engage with your brand and feel that you’re only one message away whenever they have an inquiry or need to learn more.

When a customer interacts with your brand, you have a certain duration on each platform to restart or continue the conversation with them. For example, on Facebook Messenger, your chatbot has 24 hours to send promotions about your products or services; which could trigger the users’ interest in learning more, and hence, securing a sale.

Read more: New Messenger Policies: all you need to know.

Even if you can’t make an immediate sale, engage your audience so that you build rapport with them that would guarantee the success of future interactions. Using quick, entertaining polls, for instance, you can get valuable insight about their interests and what they would like to see more of.

3. Qualifying leads

If you want to optimize your sales funnel, then it is important that you are able to distinguish between hot leads and cold leads, leads who are ready to buy your product and leads who are still hesitant and want to learn more.

When a user lands on your website for example, you want to immediately find out whether they’re a prospective client or they’re a random visitor who does not know anything about your business. Having a chatbot start a conversation to ask the visitor some qualifying questions that determine who relevant of a lead they are can make a difference between whether you secure a deal or lose it.

Hot/warm leads cannot be lost due to insignificant reasons, so these are directly sent by your chatbot to the sales team to seal the deal; while cold leads who could potentially be interested in your product or service are offered the information they need to make up their mind. This way you save resources that could be wasted on all sorts of an audience, even those who are completely irrelevant, and focus your efforts into what will help your business grow.

Examples of qualifying questions:
– What brought you here today?
– What do you know about [your product]?
– Are you a current customer of [your company]?
– Do you need some help with that?

 

4. Personalized user experience

Find out how you can protect yourself from COVID-19 and what are the nearest places to you where you can test for it through Cleopatra Hospitals Group’s chatbot.

Human beings have the tendency to want to feel special. Because chatbots simulate human-like conversations, each customer that interacts with the chatbot gets an experience that is different from everyone else’s; especially if the chatbot is AI-based, as it responds based on each user’s behaviors, interests and responses during the conversation.

Personalization gives the audience a unique experience, as you are giving value and significance to each one of them. This plays an indirect yet impactful role in encouraging your prospects and customers to grow fond of your brand, and promote more sales in consequence.

Getting started:

1. Plan
2. Build your bot
3. Promote

Planning

The first step in anything is to plan, which in this context means: set goals and a strategy for your chatbot, and decide on the channels that you’re going to utilize it in.Make sure that you have a solid marketing plan that you will launch and follow once your bot is up and running. How many sequences will you create, and how will the flow of each of them go? What language will your chatbot operate in? What will be your welcome message?

• Set SMART goals for your bot: specific, measurable, attainable, relevant, time-bound).

• Decide on the channels that your chatbot will operate on. Are you going to limit it to your website, or are you going to use it on Facebook and WhatsApp as well?

• Create a character for your bot, including a voice and tone that matches your brand’s.

• Build a user’s journey for customers who interact with the chatbot and their potential responses.

Creating your bot

You’re not a techie? No problem. 

Contrary to some belief, creating a chatbot for your business does not require any tech background whatsoever. Using Widebot’s intuitive platform, you can build your own bot in less than 10 minutes. 

Ready to build your own bot?

Get started for free

If you want a custom chatbot, that is AI-based, you can contact our sales team who will match you with your business needs. Talk to an expert.

Read more: Your step-by-step checklist for building chatbots.

Promoting

It doesn’t stop at building and publishing your chatbot, the determinant of a great performance is making it known and publicized to your audience so that they engage with it. So how can you bring users to your bot?

Tips on marketing your chatbot
– Give your chatbot subscribers an exclusive offer
– Activate Facebook plugins
– Use the “Message Us” button on your ads
– Create a unique landing page and URL for your chatbot
– Join the relevant online communities and promote it there
– Submit your bot to Facebook’s Discover tab

 

Frequently Asked Questions

Can my chatbot understand different Arabic dialects?

If you’re using WideBot, then your chatbot can speak both Arabic or English, depending on your brand’s voice and tone. You can choose a standard language or your chatbot can reply according to your customers’ language and dialect. WideBot is the only platform where your chatbot can speak using every Arabic dialect: Khaleeji, Egyptian, North African, Levantine…it’s got it all.

Are chatbots powered by AI?

Not all chatbots are artificially intelligent; some are set up with specific sequences and flows that they follow in the conversation. AI chatbots learn from your customers and adapt to each of their interests and the way they speak; so the more conversations they have, the more intelligent their replies will get. If you want your chatbot to be AI-based, then WideBot’s dedicated AI team will help you build one that meets your business needs.

What platforms can I use a chatbot in?

We can integrate your chatbot on:
• Your company website;
• Facebook Messenger;
• WhatsApp;
• Instagram;
• Telegram;
or any channel you need a chatbot in.

Want to try it out for yourself? Head out to our website so that you can get started for free and build your own chatbot today!

How To Build Your WhatsApp Bot

ICYMI: WhatsApp bots are all the hype now, which makes a lot of sense since it is one of the most used messaging apps in the world, and it’s quite understandable why you would be interested in building one. 

If you’re not convinced yet, here’s a recap of why you should build a WhatsApp bot: 

why-whatsapp-bot

Read Why Your Business Needs A WhatsApp Bot

Now that you’re interested, read on for your simple guide to build a WhatsApp bot through WideBot’s platform. 

How to build a WhatsApp bot through the WideBot platform

 

What you will need:

  • ID for a verified Facebook Business account. (Learn how you can verify your business here)
  • A WhatsApp Business number/account (you cannot create a WhatsApp bot on a personal number, it has to be a Business number.)

The steps: 

1. Fill our form

First things first, notify us through this form with all of your chatbot needs and contact information so that we could know you a little bit better.

Fill form

2. Schedule a call with us 

Once you fill the form, we will contact you to schedule a quick call. This will help us understand your needs better and how we can help you and your business thrive.

3. Set up your payment method. 

You will need to set up your payment method before we can start working on sending your WhatsApp API request; however, you will not be charged one penny until your number starts working as a WhatsApp Business number. 

This step also includes signing a contract that explains the process thoroughly and guarantees your rights.

4. Wait until your request is validated.

In order to provide you with your WhatsApp solution, we have to review your request for it and make sure it matches Facebook policies before we can proceed, and based on several factors, your request may or may not be accepted. 

Your request can be rejected for various reasons, some of which could be related to your name or your number; however, nothing we can’t fix. If your request is rejected, we will inform you and work with you on resolving it and then getting it accepted.

After your request is accepted, the next step will be verification.

5. Verification

Once your number is verified through SMS, you should know that it will only be available through WideBot’s API. 

Note: If you try to connect your WhatsApp Business number to another program or API, you will immediately lose access to your number and will not be able to answer messages through the number again nor connect it to another app. 

6. Build your bot as you normally would (or simply connect it)

If you have already built your chatbot, you can simply connect it to WhatsApp. 

If you haven’t yet, go on our platform and start building your chatbot. Our platform uses a simple drag-and-drop interface that will make your chatbot building experience easier than ever. You will connect your chatbot to your business’ Facebook page. 

7. Connect your bot to the WhatsApp number

Once you’re done building your chatbot, get back to us and provide us with your Bot ID, which you can find in the URL once you click on the bot as per the screenshot below.

We will link your chatbot to the WhatsApp number. We’re working on making the connection as simple as clicking on a button.

8. Ta-Da!

hello-whatsapp

Once the chatbot you build is linked to the WhatsApp number, it will automatically be working on both Messenger and WhatsApp. 

If you want your chatbot to work for WhatsApp only, you can clone your bot and create it for WhatsApp only. 

Connecting with your customers through the app they use the most has never been easier.

 Start building your WhatsApp bot now!

 

Introducing: Chatbot Templates

When time is money, it becomes more efficient to utilize every existing resource in order to get a headstart instead of starting from ground zero.

WideBot understands how important it is for business owners to streamline operations and work methodologies; that is why we offer a wide range of chatbot templates that suit business of all types and industries. In no time, your chatbot can be up and running, eliminating any extra work you might have to do.

What are chatbot templates?

A chatbot template is your almost-chatbot. Everything is already crafted for you by our product team after having carefully studied the best flows and messaging for each industry. All you would have to do is personalize the existing content to match your brand identity – in terms of relevant text, images and links to your business.

Why should you use chatbot templates?

• Saves time, bot ready instantly

Instead of starting from scratch, using a preexisting template will help you build your bot in just a few minutes so that you can operate more efficiently. The faster your chatbot is ready, the faster your business can engage and interact with your customers.

• A chatbot that’s suitable for your industry

Templates are created by experts who communicated with hundreds of clients from different industries to understand the needs of businesses and how each’s audience reacts and responds. That way, each template perfectly suits each industry – the sequences and flows of the chatbot are very similar to how the human support responds.

WideBot Templates

Whether you need a chatbot for your ecommerce business, NGO, healthcare facility, university, food ordering service, for lead generation purposes or even more, there is a suitable template for any industry that you are operating in.

When building your own chatbot on WideBot’s platform, you have the option to either start from scratch by creating a new bot, or to choose one of the various templates available so that you could get started right away.

A snippet of WideBot’s selection of templates

Once you sign up for free on our website, you will be directed to a dashboard that displays all the different chatbot templates available that you can choose from.

First step in creating your chatbot is entering its info

You can preview the templates first, then choose which one you’re going to use for your business. All you have to do next is come up with a name for your bot and the welcome message that your audience is going to be greeted with…and you’re good to go!

Before publishing your chatbot, you can edit the existing flows, add new broadcast messages or train your bot to recognize certain keywords. Once you’re ready, you can start testing your chatbot on Messenger to try the experience for yourself before pushing it to your audience.

Your bot is now live and responding to every prospect or customer interacting with your page!

Set? Go.

It’s time you try out the templates for yourself, and build your chatbot within minutes.

Happy bot-building!

Why Your Business Needs A WhatsApp Bot

Most people depend on WhatsApp as their main messaging app; in fact, as of 2020, over 2 billion people use it every day: it’s the most downloaded messaging app in the world and the second most used application after Facebook with 2.45B users. That’s a lot of potential for one app!

Which is why WhatsApp took the step to grow their platform to include businesses when they launched WhatsApp Business a little over two years ago. 

More on WhatsApp Business

WhatsApp Business is basically how WhatsApp decided to embrace and empower businesses by giving them their own special edition.

Through WhatsApp Business, you can create a catalog of your business’ products, provide easily-accessible customer support to your customers, create a business profile for your business to be more visible, and much more. 

WhatsApp Business seems to be doing great: 5 million businesses are already actively using it. 

Why You Should Use WhatsApp Business For Your Business

This all sounds great, but why should you even bother using WhatsApp Business for your business? Aren’t all the channels you already have, whatever they are, more than enough? 

The answer, my friend, is potential. WhatsApp is the most used messaging app in the world with 2 billion daily users in 180 countries; it’s the perfect place to be for your customers.

On an even more specific range, WhatsApp is big in the MENA region. According to Northwestern University, 90% of internet users in the Middle East use WhatsApp for communication. 

WhatsApp Business’ product manager put it in the simplest way possible: 

“Customers today don’t want to call or email a business – they want to send a message. And since customers are on WhatsApp, businesses need to be too.”

– Mitu Singh

Using WhatsApp for your business is like putting your employees in your customer’s living room; you’re meeting them where they are mostly spending their time. The moment they need you, they’ll instantly find you, and that’s what customers love most. 

According to Facebook IQ, out of nine modes of communication, messaging businesses are people’s second preference. In other words, if your customers have the opportunity to just directly message you, believe me, they will, and that’s where your WhatsApp Business presence comes in very handy. 

In addition, the application comes packed with features that give both you and your customers an optimal experience. You can: 

  • Create a business profile that includes all your important information including a product catalog, for example
  • Use customer labels to easily filter your customer for your convenience
  • Create quick replies to further automate your experience
  • Equip your account with automated messages such as an away or greeting message 
  • Track your customers’ activity with you 

Moreover, you can greatly customize your experience with the WhatsApp Business API, which allows you to add new features to your account that can revolutionize your experience; however, there’s a long process to follow in order to be able to use it. You can read more here.

You can make your business’ presence on WhatsApp even stronger when you equip your WhatsApp Business account with an efficient chatbot. 

The next step: your WhatsApp bot

A chatbot is the best way to conveniently automate your conversations with your customers; it’s as simple as a question sent and instantly answered. 

As your business grows, who can keep up with replying to every customer perfectly and on time each time? Your chatbot. 

Simply put, building a WhatsApp bot makes sure you support your customers in the best way possible; you’re always one message away on their favorite platform. 

It improves the way you communicate and engage with your customers with an enhanced process; instant replies can do wonders, believe me. 

Customers love a business they can interact whenever they need to; they love their needs instantly met, and don’t forget: there is nothing customers love more than personalization, and that’s what bots can do best. 

Good customer support, personalization, and engagement are the way to every customer’s heart, so the simplest answer is this: build a WhatsApp bot to give your customers the experience they will love and deserve. 

How can you build a WhatsApp bot? 

We can go on and on about how exactly you can build a WhatsApp and turn this super technical (strong reference to the WhatsApp Business API and how complex it is), or we can skip the complication and tell you the easy way to build one is to just message us and let us handle it. 

We’re one of the few platforms globally where you can build an efficient WhatsApp bot, one of the even fewer platforms with Artificial Intelligence technologies and the ability to have the same bot for both Messenger and WhatsApp, and the only ones that support for both English and Arabic with its various dialects. 

Step up your business game and contact us now to get your WhatsApp bot.

Discover Tab's Gone, What's Next?

Earlier this month, on the 2nd of March to be exact, Facebook made a huge redesign of the Messenger platform. 

Removing the Discover tab and other features, Facebook Messenger is currently set to be more of a messaging platform with Stories features after having been a multifunctional hub for as long as we can possibly remember. 

Why the change? 

Facebook is aiming to make the Messenger platform a simpler, faster, and more seamless experience for its users.

With the new update running, Facebook actually reduced the app’s core code by 84%, which truly made a huge difference in comparison to how the platform used to be. This is definitely good for your bot and business. 

Facebook now is more focused on people generally; chats and stories specifically. They want people to focus more on communication. 

What does this mean for chatbots?

The chatbots industry is very promising, so how does the discover tab update affect it? 

The truth is that this change barely affects your chatbot: it is as efficient as it has always been, and the industry is still as awesome as it is.

At the end of the day, your chatbot is a smart tool that helps you interact with your audience and makes sure your audience knows how to reach you and where to find you. 

As long as you make sure your customers can easily find and interact with it, you have absolutely nothing to worry about. 

What’s Next? 

With the Discovery tab gone, you can get a bit puzzled about what to do next. Here are our suggestions: 

Use these hacks when it comes to marketing your Messenger bot. 

There are several other ways you can get your bot to stand out other than the Discover tab. There are a number of plugins and buttons that you can add to your website or Facebook page to help promote your bot even better than ever, in addition to simple hacks you can easily execute.  Here are some of the hacks: 

  1. Add a customer chat plugin to your website. This plugin helps your users interact with your bot through your website just as they would on Messenger, which increases your bot’s reachability as a result. 
  1. Set up a button on your page or website to guide people to use your bot. This guarantees your visitors can easily find your bot whenever they need to contact you. 
Image result for facebook page button message us

You can check out all of the above techniques and learn exactly how to apply them in our previous article about chatbot growth hacks.

Expand your bot’s potential!

News Flash: Facebook Messenger is not the only platform where you can build a chatbot. 

Facebook Messenger is the most used messaging app, but it’s not the only one. You can try building a chatbot on a different platform, or even on your own website, and explore for yourself what each platform and channel is capable of. 

Chatbots are only getting started blowing your mind, so you might as well just explore and play. 

Through WideBot, you can build chatbots on several messaging channels. Sign up now to our platform, and try it for yourself!

New Messenger Policies: All You Need To Know

 As of the 4th of March, Facebook has made some changes to Messenger policies. To help you understand what changed and how it might affect you, we’ve put together this guide to answer all of your questions: even the ones you didn’t know you had.

Why?

All of the new Messenger policies and updates revolve around one purpose: protecting users from spam and spammy messages. Facebook aims to make sure its users have a comfortable, and seamless experience. 

What’s Changed? 

The 24-hour Messaging Window Policy

The general policy states that you can send a message to a user within the last 24 hours they interacted with the bot.

Before: You could work around the policy by applying a message tag to your message and it could send the message outside of the 24-hour window. 

Now: If you want to send a message outside of the 24-hour window, the message must be tagged in one of the four below tags: 

  1. Confirmed Event Update: Sends the user updates on an event they’ve registered for. For example, if a user registered for classes with you, you can use this tag to send them reminders of the class schedule. 
  2. Post-Purchase Update: Notifies the user of updates concerning a recent purchase. For instance, you can use this tag to send the user a confirmation of their transaction such as an invoice or to tell them when their shipment will arrive. 
  3. Account Update: Notifies the user of an update concerning their account. As an example, you can use this tag to tell a user there was suspicious activity on their account.
  4. Human Agent: Allows human agents to respond to user queries. You can use his tag when the customer’s issue can’t be solved within the 24-hour window. 

You can read more about these tags in detail here.

Moreover, the subscription permission for pages is now only allowed for news pages.

Message Tags Are Mandatory Now

Before: Message tags were optional, and most people would only use them when they needed to send messages outside of the 24-hour window. 

Now: You have to apply message tags to your messages that lie outside of the 24-hour window. If you don’t apply message tags, your users will not receive the message. 

How do I apply Message Tags? 

You don’t need to worry about applying Message Tags as WideBot seamlessly takes care of that for you. You just choose your message’s type when setting up your broadcast message as shown below. 

What’s New

One-Time Notification (OTN) 

Facebook has introduced a new concept, and that is the one-time notification. 

The one-time notification allows your page to request to send the user one follow-up message after the 24-hour window. 

Important note: the page has to request the user’s consent to send the follow-up messages, so the user will be asked if they’d like to receive future notifications concerning this topic.

Once the user agrees to this and asks to be notified, the page will be allowed to send him one notification outside of the window and the required message tags. 

The permission, given by the user, will act as a token, and the page will be allowed to only use it once keeping in mind that it expires within a year of its creation. 

Important Things You Need To Understand About OTN
  • You can apply one-time notifications to an unlimited number of topics. 
  • You can apply one-time notifications for an unlimited number of times. 
  • You need to apply for a request to send one-time notifications. You can do this following the steps below:
  1. Go to your page’s settings. 
  2. Click on “Advanced Messaging”
  3. Click on “Requested Features”
  4. Under “One-time Notification”, click on “Request” that’s in the upper right corner of the feature. 
  5. There are certain rules you need to follow when it comes to applying one-time notifications, and they are: 
  1. No deception; keep your promise. Don’t defraud, don’t deceive, and don’t confuse the users. What the request says must match the notification. 
  2. No incentives. Don’t promise the user a gift or a reimbursement if they agree to the notification. 

Beware, though! If you break the OTN rules or get reported for deception or spam, you will immediately lose access to the API. 

We’re currently working on developing a feature that will allow you to instantly integrate the OTN into your flows. 

And there you have it! We hope this helps you understand more about the new Messenger policies. All of the above updates mostly affect our Broadcasting feature, which you can now try for free! Sign up now to use our platform!

New Features ⚡️:️ Take more control of your bot!

As 2020 kicks off, we are proud to announce going live with new features and updates to our platform that will work on making your life even easier. 


Our latest release of updates to the current features guarantees your experience with WideBot becomes smarter, faster, easier, more efficient, more organized, and puts you even more in control of your bot. 

Read on to find out what we have in store and how you can make the most out of it. 

What’s New

New Pricing Plans

Instead of five plans to choose from, we now only have two plans: Free and Pro, and they both come more packed with perks than the initial pricing plans. 

Initially, we had five plans that were account-based: you pay the subscription for the entire account. 

Our new pricing plans are quite different. For starters, the plans are not account-based anymore. Now, your payment is per bot. In other words, you can have different plans for different bots where not all bots share the same features.

The Free plan provides you with everything you need instantly. With our Free package, you can send unlimited messages and broadcasts to your users with a minor limitation of 2000 users and a branding watermark. 

The Pro plan, on the other hand, has the same perks the Free plan has, in addition to unlimited users and the ability to remove the WideBot branding watermark. 

Handover

Our newest feature just yet! Simply put, handover is programming the bot to switch the conversation to be handled by another application. This application could be an integration, such as Zendesk, or a CRM tool, or a social media management tool, or even a human. 

You get to decide when the conversation gets switched, and you also get to choose how the conversation returns to being handled by the bot, which is by using either a keyword, a button, or a specific timeout. 

The Handover feature is exceptionally useful when, for example, a conversation goes wrong with your customer and you want to make sure you don’t lose them, so the conversation is switched to you for you to handle it.

Another example is when you want the bot to handle the conversation to a certain point and then switch it to a salesperson or an integrated tool to close off the sale. 

You can add a handover command to your bot through the platform by clicking on this symbol and choosing which application is your primary application and which is your secondary application. Then, you’ll choose what makes the conversation return to the bot. 

Team Collaboration

A new release set out to make managing your bot even easier; you can now easily invite other admins to work on your bot with you. Just go to your Bot Settings, scroll down, and you’ll find your name listed as “Owner”. Below that, you an “Assign a New Admin” button. This will generate a link you can share with your team members to join the bot.  

Pay attention, though! The link does not create an account for your admin, so when you send the link, this will redirect the person to our website where they’ll first create an account then they’ll be automatically an admin at your bot. 

What’s Updated

Faster Broadcasting

The broadcasting feature is now faster than ever, with improved performance especially with Update broadcasts. 

Train Your Bot In Categories

The Train feature has become more organizable for your comfort. You can now tag your scenarios and, accordingly, categorize and instantly filter them as you may please. 

More Flexible JSON API Integrations 

The JSON API integrations are now more flexible where you have two new options: to create an API Response or to create a Callback Request. 

You can read more in-depth about the JSON API here. 

You can read more about each feature in our documentation, or you can give it all a try for yourself now for free! Building a chatbot is a good step to take to improve your customer service, relationship, and overall experience.

Meet The New WideBot Platform In Full Access

The First Arabic-Focused Bot Builder is Here in Full Acces! إزيك.. هلا.. كيفك.. يعيّشك

We’re ultimately excited to share with you today that we’re finally out of early access and introducing our totally new platform. We think it’s much much better & brings more value than the other ones we had before. You can continue reading why we built it and what’s new in the full version below, or you can just explore it yourself!


Why The New WideBot Platform?

Since we were founded three years ago exactly this month, a lot of businesses have been relying on our 2 past platforms, whether to offer their users the understanding support they want, engage & personalize the experience for them, improve their customer service generally, or to sell their products.

That created a challenge for us of how to combine these 2 platforms into a one that continues to serve the 2 past ones’ goals, and yet keeps maintaining smooth user experience. That’s why we built The New WideBot Platform and introduced it first in early access first, and now the full access one. Here’s what’s new in the full access version:

Smoother Broadcasting Experience with Scheduling & Repetition

broadcast-repetition-chatbot

Send & schedule your broadcasts smoothly through any day of the year! Because now with The New WideBot Platform you get to schedule your broadcasts and repeat them to anytime you want, and keep them get sent again & again at the same certain timing continuously.

New Bot Training Feature

qna-chatbot

Train your bot to understand and handle free text whether by scenarios you add to him or through AI (in selected plans). And leave no question unanswerned behind from now on.

User Personalization

user-personalization-chatbot

Personalize the experience more & more to your users by collecting & saving more information about them, to specify your responses or retarget your users through these data.

Go to Flow Capabilities

redirecting-user-chatbot

Redirect segments of your users to specific flows of your chatbot based on multiple attributes (timezone, gender, age, …etc), to leverage engagement rates & maximize conversions.

JSON API Integrations

json-api-chatbot

Request & edit data from your chatbot to your own CRM (Customer Relationship Management) System or even spreadsheets, and control how & where you manage your users’ data.

Head Over to Your Dashboard or Get Started Now to Try The New Features and Start Reinventing Your Customer Relationship (It’s Free!)

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